Operation Manager

2 - 5 Years

Gandhinagar


Job Description

Position : Operation Manager
Qualification : Graduate/ Post Graduate
Experience : 2ys -5yrs
Location : Jaipur, Rajasthan, India
Gender : Male/ Female

Job Description

• Ensure Client defined & Organisational defined SLAS are met
• Identifies causes for non-achievement of SLAs, develop solutions and execute the same.
• Mapping client’s requirements, identifying improvement areas & implementing measures to maximize customer satisfaction levels
• PNL Management and ensuring profitability target is met by regular reviews on cost and earning components
• Reviewing and implementation of changes for manpower and capacity planning for assigned processes
• To ensure performance metrics , compliances etc are in place by regular reviews with the assigned team
• Manpower planning & scheduling to meet optimum service levels
• Integral part of Quarterly and monthly business reviews with client as well as senior management
• Planning, organizing and Supervising the processes and everyday activities, ensuring smooth operations to prioritize the calls and centers to ensure best quality and best productivity of the calls being achieved
• To invent and implement best practices resulting in reduced repeat calls , better customer experience, optimum usage of resources , better profitability and controlled cost
• Regular skips, meetings and sessions to ensure client satisfaction is in place
Key Requisites
• Excellent communication skills
• Min 2 yrs as Sr. Manager - operations or 5 yrs as manager ops ( International Process)

Salary 12 Lac To 15 Lac P.A.
Industry IT Hardware / Technical Support / Telecom Engineering
Work Experience 2 - 5 Years
Qualification Other Bachelor Degree

Key Skills

Operation Manager

Company Profile

Company Name

IBS

About Company HR Consultant
Email ID intelact17@gmail.com

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