Intelact Business Solutions

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Call Center Operations Manager - Noida Location

3 - 14 Years

Greater Noida

Job Description

Dear Jobseekers,
greetings from Intelact Business Solutions!!!
one of a Top University is Hiring Candidates for the Position of \"call Center Operations Manager\" for Their Noida Location.
please Find Below the Job Details:
1. Job Location: Noida.
2. Firm: Top University.
3. Designation: Call Center Operations Manager.
4. Shift Day: 5 Days Working.
6: Timing: 9 - 6:00 Pm.
7. Job Description:
Should have experience into BPO Industry with Sales Experience (MUST).
determines Call Center Operational Strategies By Conducting Needs Assessments, Performance Reviews, Capacity Planning, and Cost/benefit Analyses; Identifying and Evaluating State-of-the-art Technologies; Defining User Requirements; Establishing Technical Specifications, and Production, Productivity, Quality, and Customer-service Standards; Contributing Information and Analysis to Organizational Strategic Plans and Reviews.
develops Call Center Systems By Developing Customer Interaction and Voice Response Systems, and Voice Networks; Designing User Interfaces; Developing and Executing User Acceptance Test Plans; Planning and Controlling Implementations.
maintains and Improves Call Center Operations By Monitoring System Performance; Identifying and Resolving Problems; Preparing and Completing Action Plans; Completing System Audits and Analyses; Managing System and Process Improvement and Quality Assurance Programs; Installing Upgrades.
accomplishes Call Center Human Resource Objectives By Recruiting, Selecting, Orienting,

Salary 1 Lac To 9 Lac 50 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 3 - 14 Years
Qualification Professional Degree

Key Skills

Telecalling BPO Telemarketing Telesales

Company Profile

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